{"id":3790,"date":"2025-06-05T15:00:38","date_gmt":"2025-06-05T15:00:38","guid":{"rendered":"https:\/\/www.genexusconsulting.com\/?post_type=insights&#038;p=3790"},"modified":"2025-07-03T15:56:17","modified_gmt":"2025-07-03T15:56:17","slug":"bpm-transformation-ai","status":"publish","type":"insights","link":"https:\/\/www.genexusconsulting.com\/en\/insights\/bpm-transformation-ai\/","title":{"rendered":"The Future of BPM: The Evolution Toward Agentic Processes"},"content":{"rendered":"\n<p>By <a href=\"https:\/\/www.linkedin.com\/in\/cimasan\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Alejandro Cimas<\/mark><\/a><\/p>\n\n\n\n<p><strong>BPM (Business Process Management)<\/strong> is a methodology that enables the design, execution, control, and optimization of business processes to improve efficiency and organizational outcomes.<\/p>\n\n\n\n<p>A few days ago, I <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:7333084612132229120\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">wrote in a LinkedIn post<\/mark><\/a> that <strong>\u201cBPM as we know it\u201d is changing<\/strong>. Not because it has died, but because a new layer has emerged that is revolutionizing the way we design and manage processes: <strong>the agentic layer<\/strong>.<\/p>\n\n\n\n<p>This transformation is not only technical but also strategic. To better understand it, I had the opportunity to speak with Gast\u00f3n Milano, CTO of GeneXus, who provided me with a key perspective on the topic.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Traditional Processes vs. Agentic Processes<\/h2>\n\n\n\n<p>Until now, many processes were designed as structured, step-by-step flows, where each stage was rigidly defined. This worked well for predictable and highly regulated processes. However, with today\u2019s complexity, this approach is losing effectiveness.<\/p>\n\n\n\n<p>Gast\u00f3n Milano explained to me that today it might make more sense to start with a <strong>dynamic, agentic process, without rigid BPM<\/strong>, allowing the system to discover the best path from point A to point B. Only afterward, if necessary, is the flow formalized and structured.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Change the Traditional Approach?<\/h2>\n\n\n\n<p>There are several reasons to adopt agentic processes:<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-b16ad781 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li><strong>Flexibility:<\/strong> The agent can determine the appropriate course of action based on the context and available tools.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Efficiency:<\/strong> It avoids forcing an overfitted process when the agent can find better routes.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Adaptability:<\/strong> The system adjusts to changes and exceptions in real time, without relying on rigid rules.<br><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Ideal Combination: Deterministic Processes and Dynamic Tasks<\/h2>\n\n\n\n<p>Of course, not everything can be improvised, especially in sectors with strong regulations and legal requirements. In these cases, <strong>structured BPM remains vital<\/strong> to ensure traceability and regulatory compliance.<\/p>\n\n\n\n<p>But even within these processes, it is possible to incorporate an agentic approach to handle specific tasks, meaning:<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-b16ad781 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Structured processes that contain dynamic tasks managed by intelligent agents.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agents that know when to follow rules and when to adapt or \u201cbreak\u201d them in a controlled manner.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>This approach, which combines symbolic and probabilistic elements (also called <strong>neuro-symbolic<\/strong>), represents the most robust evolution for BPM:<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-b16ad781 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Structured processes<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tasks solved by intelligent agents<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrated human validation<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Traceability as an integral part of the design<br><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A New Mindset for a New Era<\/h2>\n\n\n\n<p>This evolution is much more than technology: it\u2019s a mindset shift. It invites us to rethink how we design processes, placing adaptive intelligence and human-machine collaboration at the center.<\/p>\n\n\n\n<p><strong>The question is no longer processes vs. agents<\/strong>, but how and when to <strong>combine both<\/strong> to achieve the best results.<\/p>\n\n\n\n<p class=\"has-white-color has-vivid-cyan-blue-background-color has-text-color has-background has-link-color wp-elements-ac4ebb1007797aab32b5a06c7e754b6b\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">At <a href=\"http:\/\/www.genexusconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">GeneXus Consulting<\/a>, we support organizations in their digital transformation processes. We design and implement solutions that combine the best of both worlds: structured processes when control is needed, and intelligent agents when flexibility is required. Let\u2019s explore together how to apply this in your organization. <a href=\"https:\/\/www.genexusconsulting.com\/en\/contact\/\">Let\u2019s talk<\/a><\/mark>.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":3252,"template":"","categorias":[80,75],"tipos":[82],"class_list":["post-3790","insights","type-insights","status-publish","has-post-thumbnail","hentry","categorias-analisis-de-negocio-en","categorias-transformacion-digital-en","tipos-blog-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/insights\/3790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/insights"}],"about":[{"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/types\/insights"}],"version-history":[{"count":6,"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/insights\/3790\/revisions"}],"predecessor-version":[{"id":3803,"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/insights\/3790\/revisions\/3803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/media\/3252"}],"wp:attachment":[{"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=3790"}],"wp:term":[{"taxonomy":"categorias","embeddable":true,"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/categorias?post=3790"},{"taxonomy":"tipos","embeddable":true,"href":"https:\/\/www.genexusconsulting.com\/en\/wp-json\/wp\/v2\/tipos?post=3790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}